Can't download a Europe Map that I purchased

oriol_llopart
oriol_llopart Registered Users Posts: 2
Novice Seeker
Hi,
I have an in-dash gps on my Renault (tomtom Carminat). I used to update it via TomTom Home. Last week I tried with no succees to buy a map of Europe because this friday we leave on holidays. I tried on my TomTom home but the app get's stucked when I press the button to buy it. (it appears a wheel going round...)
I bought the same map via the tomtom webpage on Sunday ( order number: 413949141). Today appears the order as complete so it's supposed that I could download the map, but can't find the link to download it....
I installed the application TomTom MyDrive connect in order to download the map, but ask me to connect the gps and that's not possible because it's integrated on the car.

Can Someone help me?
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Best Answer

  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    edited August 10 Answer ✓
    Hi @oriol_llopart
    Welcome to the community!
    We did some changes in the backend, connect the device/card to TomTom HOME and check for updates.

    Regards,
    Vikram.

Answers

  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    edited August 10 Answer ✓
    Hi @oriol_llopart
    Welcome to the community!
    We did some changes in the backend, connect the device/card to TomTom HOME and check for updates.

    Regards,
    Vikram.
  • oriol_llopart
    oriol_llopart Registered Users Posts: 2
    Novice Seeker
    Thanks for your answer. I don't know what you have done but it worked for me.
    Thanks s lot