TomTom XXL maps not found error after update

jmscaramal
jmscaramal Registered Users Posts: 2
Apprentice Seeker
Hi all.. I wanted to update my TomTom XXL via TomTom home windows app. The update went well apparently. However, after finishing the instalation, the device can't restart anymore. A message is displayed stating no map was found on the device. When I look at items installed in my device, I can indeed see there is no map there.

So, what can I do to recover my device?
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Best Answer

  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Answer ✓
    Hi @jmscaramal
    Welcome to the community!
    Map reactivated on your account, check for updates in TomTom HOME.

    Regards,
    Vikram.

Answers

  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Answer ✓
    Hi @jmscaramal
    Welcome to the community!
    Map reactivated on your account, check for updates in TomTom HOME.

    Regards,
    Vikram.
  • jmscaramal
    jmscaramal Registered Users Posts: 2
    Apprentice Seeker
    Hi @VikramK, sorry for my late reply. Thanks for your support. It worked fine after I tried again.