TomTom 6250 wont reset just goes round in circles it displays a computer and the device on screen.

rcwalton
rcwalton Registered Users Posts: 2
Apprentice Seeker
edited August 9 in Devices using Wi-Fi®
TomTom 6250 shows on screen to connect to computer I’ve tried to reset but just goes as if it’s working then goes back to error screen with computer and device on screen

Best Answer

  • Lochfrass
    Lochfrass Posts: 18,955
     Superuser
    Answer ✓
    Have you connect it to the computer when the Program TomTom MyDrive Connect is runnicng on the pc?

Answers

  • Lochfrass
    Lochfrass Posts: 18,955
     Superuser
    Answer ✓
    Have you connect it to the computer when the Program TomTom MyDrive Connect is runnicng on the pc?
  • rcwalton
    rcwalton Registered Users Posts: 2
    Apprentice Seeker
    Yes I’ve tried all that. It try’s to reset and then just comes up with the connect to computer
  • YamFazMan
    YamFazMan UKPosts: 21,336
     Superuser
    Hi
    @rcwalton
    It looks like Recovery Mode has Automatically Started on your device....
    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...
    The device >> MUST << be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    ___________________________

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
    If Recovery mode has Auto Started, it will bypass the Text screen and the 3 presses of the power button... And will already be at a stage of Recovery somewhere between the 'Spinning-disk' image shown in bullet point (5) and the bullet point (7) image showing the recovery progress count up to 100%

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out....
    Any attempts at a Restart of the device... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    ___________________________
    End
    ___________________________

    You may need to contact Tomtom Support....
    Contacting Tomtom Support….
    The way of contacting Customer Services has changed
    The phone service has been suspended (Indefinitely)

    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step guide/tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
    ___________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password....

    Stay Safe... ATB YFM