I have a 1 year old Tomtom Go Essential 6 that will not start, any hints or support contacts?

RobKeeling
RobKeeling Registered Users Posts: 4
Apprentice Seeker
My Tomtom Go Essential is refusing to switch on (no screen display at all). I assumed flat battery (though its been in the car on charge for at least the last month!). Any tricks to bringing it back to life? I have tried different cables, and chargers etc.

Is there any way to contact Tomtom support that does not involve the none working "chat bot!?".

Best Answer

  • RobKeeling
    RobKeeling Registered Users Posts: 4
    Apprentice Seeker
    Answer ✓
    Many thanks, have managed to find an Email support form that appeared to create a case. Will see what comes back.

Answers

  • Willy875
    Willy875 Registered Users Posts: 7,235
    Elite Voyager
    Press the on/off button until you hear the sound of the tamtam and the device restarts.
  • RobKeeling
    RobKeeling Registered Users Posts: 4
    Apprentice Seeker
    Many thanks @Willy875 No effect when pressing (and holding) the power button for at least 30 seconds.
  • Lochfrass
    Lochfrass Posts: 18,955
     Superuser
    RobKeeling wrote: »
    I have tried different cables, and chargers etc.

    Is there any way to contact Tomtom support that does not involve the none working "chat bot!?".
    Does that mean that you have charged the device with a smartphone charger for 2 hours?

    You must be logged in at the Support area too. If you logged in there too type contact, click on Navigation devices and then you should have access to Chat or Mail.
  • YamFazMan
    YamFazMan UKPosts: 21,336
     Superuser
    Hi
    @RobKeeling
    Welcome to the site....
    Contacting Tomtom Support….
    The phone service has been suspended (Indefinitely)
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password...

    Stay Safe... ATB YFM
  • RobKeeling
    RobKeeling Registered Users Posts: 4
    Apprentice Seeker
    Answer ✓
    Many thanks, have managed to find an Email support form that appeared to create a case. Will see what comes back.