Tomtom XXL IQ problem with maps!

Roman81
Roman81 Registered Users Posts: 3
Apprentice Seeker
edited August 11 in Devices using TomTom HOME
Hello everyone I wanted to update the card via tomtom home, but there was no space on the device and then I deleted the old card, but did not make a copy. The new card is downloaded to the PC but not installed on the device. the device cannot be used without a card. Please help!

Best Answers

  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Answer ✓
    Hi
    @Roman81
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and if applicable allocate the Map to your Tomtom Account....
    If the device is End of life and the old Map is still available on the servers, they can re-activate the old Map for download....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,330
    Moderator
    Answer ✓
    Hi @Roman81

    Welcome to the community!

    Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram

Answers

  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Answer ✓
    Hi
    @Roman81
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and if applicable allocate the Map to your Tomtom Account....
    If the device is End of life and the old Map is still available on the servers, they can re-activate the old Map for download....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,330
    Moderator
    Answer ✓
    Hi @Roman81

    Welcome to the community!

    Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram
This discussion has been closed.