Various issues TomTom Rider 40

Marc147

I use the device for several years, both using the synchronising option with MyDrive en import gpx-tracks with usb-cable. For a few weeks both options don't work anymore. There no errors or faults. The system is correctly connected tot the MyDrive-app via bluetoothtethering. MyDrive is activitated on the system. But nothing synchronises.
When I try a connection with the original usb-cable, i don't get the importscreen on the TomTom. What can be the issue here.

Lochfrass

Marc147 wrote: »

The system is correctly connected tot the MyDrive-app via bluetoothtethering.

I don't quite follow you on this point.
You have the MyDrive app on your smartphone. To transfer a file via USB you have to connect it to a PC.
http://download.tomtom.com/open/manuals/rider_400_40/html/en-gb/index.htm#ImportingroutesfromyourcomputerusingUSB-Wings.htm

Or have you created a route in the MyDrive App on your Phone and want to sync that route on yor rider?

Marc147

@Lochfrass, thank you for the quick response. To clarify: I use both MyDrive on the laptop and on my smartphone. On the laptop I use sometimes the USB-cable and sometimes they synchronize option. They both don't work anymore with my system. On my smartphone is use only the synchronize option. That doesn't work either anymore.

Willy875

@Marc147

Factory reset the device and then log in again with your login credentials.

Marc147

@Willy875: how do I perform a factory reset?

Willy875

Go to Menu > Settings > System > select > Reset device.

Marc147

@Willy875: thanks, that solved the problem with the synchronisation. But import via the USB-cable from the laptop still don't work.

raesewell

When plugging into the PC you may have to plug in and unplug and plug in again.

Marc147

@raesewell: I tried that several times without any effect.