Why can I not download other maps after 1st one

Andrewcrawford131
Andrewcrawford131 Registered Users Posts: 9
New Seeker
I have download the UK map and when I try to add florida and Spain and press download it does nothing

Answers

  • MUP
    MUP Registered Users Posts: 665
    Revered Pioneer
    Both have submaps.
  • Andrewcrawford131
    Andrewcrawford131 Registered Users Posts: 9
    New Seeker
    I know they have sub maps so does uk the problem is when I press download it does not do anything
  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    Spain has 3 maps dumb questions did you select them?
    For my part, I have no problem downloading Spain.
  • Andrewcrawford131
    Andrewcrawford131 Registered Users Posts: 9
    New Seeker
    It's a question cause I dnt know any other way to get support it is a bug with the software on the phone I have. I know how to download them I done it on my old phone but since a recent software update it deleted all the maps and won't let me download more than one map
  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    You may have already done this, have you tried uninstalling the app and then reinstalling it.
  • Andrewcrawford131
    Andrewcrawford131 Registered Users Posts: 9
    New Seeker
    Yes with no affect it also on brand new phone so the phone is clean to
  • MUP
    MUP Registered Users Posts: 665
    Revered Pioneer
    sd card inserted? > remove
  • Andrewcrawford131
    Andrewcrawford131 Registered Users Posts: 9
    New Seeker
    The new phone doesn't have sd card slot so it going to phone memory but still the same problem. I will give it try on the old phone as it has a sd card
  • MUP
    MUP Registered Users Posts: 665
    Revered Pioneer
    May be the sequence is imprtant?
    Just remove UK then try Florida only.
    Success?
  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    It seems to me that the maps are installed on the internal memory of the phone and not on the SD?

  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    You may also not have enough space on the phone.
  • Andrewcrawford131
    Andrewcrawford131 Registered Users Posts: 9
    New Seeker
    I have 90gb on the old phone and 180gb on the new one
  • Andrewcrawford131
    Andrewcrawford131 Registered Users Posts: 9
    New Seeker
    I tried florida first on the new phone and it would only allow me to do florida South no UK or spain
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,397
    Community Manager
    It looks like there's a delay in the app showing that it's downloading. I saw no result on downloading the Florida maps for three times but now I see that it's downloading. Has your issue been fixed by now?
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,397
    Community Manager
    This actually sounds like an issue that has been fixed in the past. Can you give us the app version from the About screen?
  • Andrewcrawford131
    Andrewcrawford131 Registered Users Posts: 9
    New Seeker
    3.6.9 4337
    Not fixed yet
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,397
    Community Manager
    Do you mean the maps have still not been downloaded? Can you perhaps add screenshot so we get an idea what is happening? For me Florida and Spain maps are just downloading.
  • Andrewcrawford131
    Andrewcrawford131 Registered Users Posts: 9
    New Seeker
    I will post screenshots when I work out how to