email offers, sales

out_in_the_cold
out_in_the_cold Registered Users Posts: 5
Apprentice Traveler
Can anyone explain why TomTom continues to offer discounted or sale prices of their devices globally via emails, when in fact the devices on offer are not available globally.
24+ emails later with support, TomTom finally admitted you can only buy a product in a country where your debit/credit card is registered. Although, the website offers a drop-down menu allowing a different country to be selected for delivery and one for payment. Ring a bell with anyone? Good way to lose more customers.

Comments

  • Willy875
    Willy875 Registered Users Posts: 6,604
    Elite Voyager
    This is a mass mailing of e-mails to e-mail addresses registered in their database.
  • out_in_the_cold
    out_in_the_cold Registered Users Posts: 5
    Apprentice Traveler
    Understand that, but in my instance living in the UK it takes me to the US site. Offers that Tomtom wont honour in another country, even if you have them posted to a US address.