can somebody help me with TOMTOM XL : 4ET03 ?

ozyca
ozyca Registered Users Posts: 1
New Seeker
i want to update maps on this device but i did a big mistake. i removed the map ( western europe) from device and now i can'"t install or update any map because i got error from tomtom software 'not enought space' but i have space on device... please help me somebody :(

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,486
    Revered Voyager
    Only the moderator or customer service can help you.
    No backup on the computer ? because Tomtom Home always makes a backup.
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @ozyca
    Welcome to the community!
    Map reactivated, check for updates in TomTom HOME.

    Regards,
    Vikram.
  • Casman300
    Casman300 Registered Users Posts: 2
    New Seeker
    edited August 3
    I've just tried to update mine (The same device/model) and made precisely the same mistake! Assumed you had to remove the map for the updated version to be installed. Now stuck as not sure what to do. Was trying to install the Western Europe map as well.

    After trying to install the update again, it shows the error "Item was not valid after installation: Europe_West"

    @VikramK are you able to help with this?

    Thanks.
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @Casman300
    Welcome to the community!
    A different version of the map has been reactivated on your account, check for updates now.

    Regards,
    Vikram.
  • Casman300
    Casman300 Registered Users Posts: 2
    New Seeker
    Awesome thankyou! Are you also able to add back a default voice at all?
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @Casman300
    The voice can't be activated from our side, however, see this post from @YamFazMan with a link to download TTS voices-
    https://discussions.tomtom.com/en/discussion/comment/1718391/#Comment_1718391

    Thanks,
    Vikram.