Rider 550 connection and charging issue

RobRoberts66_Alpha Registered Users Posts: 7
Apprentice Seeker
edited August 1 in RIDER
Hi there,

I have a TT 550 Rider and the I have a slack joint between the device and the cable. The power cable to charge the device is not working. Also I have a slack joint between the power to my bike. I got several messages the connection is lost to the power. I'm absolutely disappointed. My old rider 430 was much better. Please contact my as soon as possible. the device is still under warranty. How can I get a new/repair the device?
Thank you