Go 620 Software and Speed Camera Update

Makoton
Makoton Registered Users Posts: 2
Novice Seeker
edited July 31 in Devices using Wi-Fi®
3 known problems:

1. Bought GO 620 and "Speed Camera Updates" are expired. As I was trying to update, it asks for payment despite lifetime update.
2.No Option for World Maps, euro only (should be inclueded)
3.When I connect via PC and insert serial number it comes out as "Go/Go Camper Tour"

From what I read on this page, problem with software. Please fix it. thanks

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,330
    Moderator
    Answer ✓
    Hi @Makoton
    Welcome to the community!
    The services on your TomTom have been fixed. Perform a soft reset for the changes to reflect on your side.


    The model might be recognized as a GO Camper because the serial number for both devices starts with 'ZE', you can ignore that part.

    Thanks,
    Vikram.

Answers

  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @Makoton

    Not a software issue but likely a setup issue when your unit initially connected to the TT servers which appears to happen occasionally with some units. Look back here on Monday to see what @VikramK or @lampard have to say after they have checked your units setup and adjusted if required.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,330
    Moderator
    Answer ✓
    Hi @Makoton
    Welcome to the community!
    The services on your TomTom have been fixed. Perform a soft reset for the changes to reflect on your side.


    The model might be recognized as a GO Camper because the serial number for both devices starts with 'ZE', you can ignore that part.

    Thanks,
    Vikram.
  • Makoton
    Makoton Registered Users Posts: 2
    Novice Seeker
    Thanks. It’s all good now.