where are my voices

stromtrooper
stromtrooper Registered Users Posts: 2
New Seeker
in RIDER
hi i own 2 navigation devices and my billy connolly voices do not work on both of them? i see tomtom do not sell them anymore, i dont understand why they stopped them working if paid for? i paid twice for these voices and now i cant use them, so what compensation do we get as customers

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  • Willy875
    Willy875 Registered Users Posts: 6,611
    Elite Voyager
    Celebrity voices are no longer available on the online store, so Tomtom has stopped assigning them to the account.

    A voice purchased for one device cannot be transferred to another device.
  • stromtrooper
    stromtrooper Registered Users Posts: 2
    New Seeker
    hi you did not answer my questions,if you read my message i stated that i bought 2 of the same voices for both my devices.1 for each device.so i do not understand the second line of your answer?
    2nd question is it ok to let people pay for voices and you then stop them working,which you did not answer?
  • Willy875
    Willy875 Registered Users Posts: 6,611
    Elite Voyager
    Hi

    You are on a user forum, the best thing is to ask the question to Tomtom customer service.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

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