cannot update maps on via 135 tomtom

eldar78 Registered Users Posts: 2
New Seeker
I cannot update maps even though I have Free Lifetime Maps. My device is a TomTom VIA 135 8gB, S.N.:BPxxxxxxxx41 with Free Lifetime Maps. Please help

Mod edit: Please don't post private or personal information on a public forum. Thanks.


  • VikramK
    VikramK Administrators Posts: 14,283
    Hi @eldar78
    Welcome to the community!
    I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
    If you bought the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
    Regards, Vikram