How to get navcore 21.200.0003 back

Prippie65
Prippie65 Registered Users Posts: 15
Master Explorer
Datum van de release: 07/12/21
Versie: 21.200.0003
Dit heeft betrekking op: GO Basic, GO Essential, GO Premium/Premium X, GO Supreme, GO Comfort, GO 520/620, GO 5200/6200, GO Camper, Rider 500/550, GO 52, VIA 53, GO 40, GO 50, GO 51, GO 60, GO 61, GO 400, GO 500, GO 510, GO 600, GO 610, GO 5000, GO 5100, GO 6000, GO 6100, START 40, START 50, START 60, START 42, START 52, START 62, VIA 52, VIA 62, RIDER 40/400/410/42/420/450, Trucker 500/5000/6000

Bugfixes en verbeteringen
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I have a Rider 400 and I had to do a hard reset and a factory reset. Now I suddenly have navcore 21.100.0001 in my TomTom. I am not offered the newer navcore 21.200.0003 via MyDrive. I've already tried everything. Anyone have any idea how to get this one offered as I had it in before doing the factory reset.

Comments

  • Willy875
    Willy875 Registered Users Posts: 6,605
    Elite Voyager
    Performing a factory reset does not remove the navcore on the device.

    Check back tomorrow, moderator @VikramK will review your account settings.
  • Prippie65
    Prippie65 Registered Users Posts: 15
    Master Explorer
    Thank you...
  • YamFazMan
    YamFazMan Posts: 21,155
     Superuser
    edited July 24
    Hi
    @Prippie65
    Welcome to the site....
    Prippie65 wrote: »
    (Snip) I have a Rider 400 and I had to do a hard reset and a factory reset. Now I suddenly have Navcore 21.100.0001 in my TomTom. I am not offered the newer Navcore 21.200.0003 via MyDrive. I've already tried everything. Anyone have any idea how to get this one offered (Snip)
    Re your 'Hard reset'....
    Do you mean 'Recovery Mode' ie... Press & Hold the Power button unto the black screen with white text appears, then press the Power button quickly 3 times ???
    If 'Yes... That's Recovery Mode... Recovery Mode usually rolls the Navcore back to the previous version....

    Stay Safe... ATB YFM
  • Prippie65
    Prippie65 Registered Users Posts: 15
    Master Explorer
    Yes I mean that. I did the recovery and factory reset.......and it didn't help.
  • YamFazMan
    YamFazMan Posts: 21,155
     Superuser
    edited July 25
    Hi
    @Prippie65
    Have you tried clearing the MyDrive Connect Cache???
    With MyDrive Connect running...
    Click on the Cog Wheel Icon Screen top right
    Click on the Downloads Tab
    Empty download folder
    Save settings....

    Next....
    If your device is connected to the USB port....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect....
    Login to MyDrive Connect....
    Connect & Start your device.
    ________________

    Also... If I'm having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program....
    Will usually bring MyDrive Connect back to life...
    Step-by-step instructions for removing the 'Home3' Folder and the 'MyDrive connect' folder....
    See... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders
    ____________________________

    Here's a similar solution recently suggested by Tomtom support ....
    Click on the spoiler Icon to view the reply...
    Step by step MyDrive Connect fix from Tomtom support....
    Okay.
    I will share certain steps with you for troubleshooting and request you to perform it as it is.
    1) Close MyDrive Connect completely.
    2) Make sure there are no TomTom related processes running in task manager.
    -The Task Manager can be found by pressing the keys Ctrl+Alt+Del and then selecting Task Manager
    3) Uninstall MyDrive Connect via the Control Panel
    4) Delete the TomTom folder from the Program files.
    -Go to Start and then My Computer/Computer/This PC
    -Delete the MyDrive Connect folder from C:\Program Files and C:\Program Files (x86)
    5) Check each username profile (marked as <username> here) and make sure the TomTom folders are deleted from the following locations:
    -C:\Users\<username>\AppData\Local
    -C:\Users\<username>\AppData\Roaming
    -C:\Users\<username>\AppData\\Local\VirtualStore\Program Files
    6) Press the Windows Key + R to open the run window.
    - Type in %temp% then press OK . Delete as many files from this location as possible. Some files can not be deleted. This is normal.
    7) Restart the computer.
    8) Create a new Administrator account in Windows.
    -Create a simple username, for instance TomTom, with no spaces or special characters (like â, é, ë etc.).
    9) Log out of the current account and log in with the new administrator account.
    10) Reinstall MyDrive Connect.
    - Go to https://help.tomtom.com/hc/articles/360013959499-Installing-MyDrive-Connect
    - Download MyDrive Connect.
    -Go to the download folder, right-click on the file MyDriveConnect.exe and press run as administrator.
    11) Check the status of the program in the firewall
    11) Then connect the device to the computer and follow the update and install it. The update should go through.
    Make sure to install the update one at a time.
    Stay safe... ATB YFM
  • Prippie65
    Prippie65 Registered Users Posts: 15
    Master Explorer
    everything you write I have done and that several times. Somehow I am not offered the latest navcore.
  • Willy875
    Willy875 Registered Users Posts: 6,605
    Elite Voyager
    Check back tomorrow to see what moderator @VikramK has to say after reviewing your GPS settings.
  • Prippie65
    Prippie65 Registered Users Posts: 15
    Master Explorer
    Thank you, i wait for tomorow. B)
  • TruckerKees
    TruckerKees Registered Users Posts: 15
    Master Explorer
    I'm having the same problem, but haven't got an update yet........
    I wouldn't try customer service.no use.

    https://discussions.tomtom.com/en/discussion/1145540/im-not-getting-an-nav4-update-21-200-tt-trucker-6000
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @Prippie65 @TruckerKees
    I had our 2nd Line team review the logs in the backend. Both your TomTom's have the latest firmware v21.200 installed.
    However, after the recovery mode, the device has not refreshed the version.

    There is currently no fix or workaround for this, however both devices are running the most recent software.

    Regards,
    Vikram,
  • TruckerKees
    TruckerKees Registered Users Posts: 15
    Master Explorer
    Bug fixes and improvements
    This update allows users to select 'Disable' after disconnecting their device from a power source.

    When i disconnect my device from a power source, i cannot select Disabe!

    Only sleep to 15 seconds.
  • Prippie65
    Prippie65 Registered Users Posts: 15
    Master Explorer
    edited July 25
    That is strange, because when I unplug the TomTom Rider 400 from the power, I don't get the option "Disable" and I did get that before.
    So something must have changed.

    My TomTom Go520 does have the latest navcore in it.
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @TruckerKees
    Could you record a video and send that to me through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram

  • Prippie65
    Prippie65 Registered Users Posts: 15
    Master Explorer
    edited July 25
    VikramK wrote: »
    Hi @TruckerKees
    Could you record a video and send that to me through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram

    would you also like a video of my Rider 400
    After all, it is my question and now someone else is going to be helped.
    9amupudv8yck.jpg
  • TruckerKees
    TruckerKees Registered Users Posts: 15
    Master Explorer
    Done!
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Prippie65 wrote: »

    would you also like a video of my Rider 400
    Yes, please. Just use the same link I mentioned above to send me a PM.

    Thank you,
    Vikram

  • TruckerKees
    TruckerKees Registered Users Posts: 15
    Master Explorer
    Thank you,
    VikramK

    I have now Navcore 21.200.0003.311 !!
  • Prippie65
    Prippie65 Registered Users Posts: 15
    Master Explorer
    edited July 25
    I have send you the video.
  • Prippie65
    Prippie65 Registered Users Posts: 15
    Master Explorer
    Thank you, the new navcore is now in the rider 400.
    Topic can be closed.

    Greetings Leo