How do I contact a real TomTom support person?

DavidA2017
DavidA2017 Registered Users Posts: 2
Apprentice Seeker
I want to cancel my TomTom App subscription (which renewed today without warning me). When I login to my account on a PC the subscription is not listed. I only see it in the app. The chatbot seems useless for this. How can I contact a real person to resolve this please?
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Comments

  • Willy875
    Willy875 Registered Users Posts: 6,604
    Elite Voyager
    If you purchased the app through Play Store or Apple Store, you need to cancel it through your Play Store or Apple Store account.

    Tomtom does not manage subscriptions made through the Play Store or the Apple Store.
  • DavidA2017
    DavidA2017 Registered Users Posts: 2
    Apprentice Seeker
    Thanks for your reply.

    I have now cancelled my subscription. How can I request a refund for the amount I was charged today (via PayPal)?
  • Willy875
    Willy875 Registered Users Posts: 6,604
    Elite Voyager
    Subscription purchased on Play Store or Apple Store?