Speed Camera installation.

Alex1972

My go essential 6" wifi came with 6 mo. free trial on speed cameras. At the ending of trial period I purchased the service and payed for a year. In my account it says active subscription, yet my tomtom did no activation. Could anyone please point me in the right direction? greetings Alexander.

YamFazMan

Hi
@Alex1972
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status....

Stay Safe... ATB YFM

Willy875

Alex1972 wrote: »

My go essential 6" wifi came with 6 mo. free trial on speed cameras. At the ending of trial period I purchased the service and payed for a year. In my account it says active subscription, yet my tomtom did no activation. Could anyone please point me in the right direction? greetings Alexander.

It is that at the time of purchase you did not select the GO Essential account.

VikramK

Hi @Alex1972
The order for Speed Camera service has not been allocated to your TomTom account yet. Could you get in touch with our Customer Service team (along with the order details) to help you sort this out?

Thanks,
Vikram.

YamFazMan

Hi
@Alex1972
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status....

Stay Safe... ATB YFM

Willy875

Alex1972 wrote: »

My go essential 6" wifi came with 6 mo. free trial on speed cameras. At the ending of trial period I purchased the service and payed for a year. In my account it says active subscription, yet my tomtom did no activation. Could anyone please point me in the right direction? greetings Alexander.

It is that at the time of purchase you did not select the GO Essential account.

VikramK

Hi @Alex1972
The order for Speed Camera service has not been allocated to your TomTom account yet. Could you get in touch with our Customer Service team (along with the order details) to help you sort this out?

Thanks,
Vikram.

Alex1972

Thanks, all your replies weer helpful. I have found the live chat on tomtoms website. Two minutes was all it took to resolve this issue. Thanks and greetings.
Alexander.