TomTom XXL - Error: Item was not valid after installation: USA_CANADA_and_MEXICO_P

maurreye
maurreye Registered Users Posts: 8
Novice Seeker
Hi all,
I've acquired old TomTom XXL GPS Device, trying update through TomTom Home something mess up with it.
So now I'm no able to use it, nor download no updates by the last issue mentioned.
.x7gg4iahj3w2.png

Thank you in advance,
Mauricio R.
Tagged:

Best Answer

  • maurreye
    maurreye Registered Users Posts: 8
    Novice Seeker
    Answer ✓
    @VikramK
    Nevermind, is working well now! :)) Thanks guys, you're a ROCKSTAR!

Answers

  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    Welcome to our Community, @maurreye! I've assigned a USA map on your account, please make a soft reset on your device and connect it again to computer to download it via TomTom HOME.

    Best, lampard
  • maurreye
    maurreye Registered Users Posts: 8
    Novice Seeker
    edited July 25
    Hi Lampard,

    Thank you for the quick answer.
    Unfortunately, that doesn't work:
    icb7gam3dnj6.png

    I got these updates in on my update center:
    i3lzc8gxkwcl.png

    Thanks!



    Mod edit:
    Image edited to remove email address.
    Please don't post private or personal information on a public forum. Thanks.

  • maurreye
    maurreye Registered Users Posts: 8
    Novice Seeker
    edited July 25
    FYI.
    go0h9ijfadfx.png




    Mod edit:
    Image edited to remove email address.
    Please don't post private or personal information on a public forum. Thanks.
  • maurreye
    maurreye Registered Users Posts: 8
    Novice Seeker
    edited July 25
    Is not possible add item from computer installation as well...
    oijupznoes5t.png



    Mod edit:
    Image edited to remove email address.
    Please don't post private or personal information on a public forum. Thanks.
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    edited July 25
    Hi @Mauricio
    I swapped the map with a different version, could you check again please?
    Please be careful when you post screenshots or pictures. I have edited the images above to remove your email address.

    Thanks,
    Vikram.
  • maurreye
    maurreye Registered Users Posts: 8
    Novice Seeker
    Hi @VikramK,
    Excuse me, thank you for the edit in my pictures. I will carefully with it
    I relaunched the installer from Computer, but issue persist:
    9w3yykl5v7nq.png

    And updating directly from Downloader:
    vxly5gqar6ev.png

    Best,
    Mauricio R.
  • maurreye
    maurreye Registered Users Posts: 8
    Novice Seeker
    edited July 25
    I got located the path where is located the map. Is there some manual way to put into the tomtom device?
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @Mauricio
    Are you trying to update the map from a stored back-up(saved on a computer)?
    Once the device is connected, could you click on the option highlighted as below-
    it7cd1ujmtai.png

    Regards,
    Vikram.

  • maurreye
    maurreye Registered Users Posts: 8
    Novice Seeker
    @VikramK Yes, I did.
    But now the GPS showing this:
    "Problem with map, You cannot use this map on this device"
    j6k94ksixg7w.png
  • maurreye
    maurreye Registered Users Posts: 8
    Novice Seeker
    Answer ✓
    @VikramK
    Nevermind, is working well now! :)) Thanks guys, you're a ROCKSTAR!