5150 Sim, traffic the triangle of doom

Derek73

So last week I replaced my battery in my 5150 which I’ve had from new and is in use daily, it was showing the battery charging then sim screen repetition so after nearly ten yrs I treated it, but after smashing the glass (not the lcd) and putting a dud battery in and having to take it apart again to put a new one in it now is showing connected but no live services after taking the sim out and popping it back in, now I have nothing!! Quick chat with tomtom support but as it’s to old and they don’t supply sims anymore they can’t help!!! Now I have a barely used 5150 which I’ve dug out of the cupboard which hasn’t been used for 4yrs so no free updates etc but it won’t pair to my account as it says it’s a telematics device?? Strange when I had a 5150 paired already, does anyone think I could use everything apart from the main board and bring the original back into play or transfer my sim out of the new to old???

fergussion

@Derek73
If you didn't use it for 4 year then the SIM is deactivated anyway https://www.tomtom.com/en_gb/live-sim/?_gl=1*1qavyxz*_ga*MzE3OTU4MDAwLjE2NDI1MTYzMDI.*_ga_TFLCNKEXQ6*MTY1ODY1ODY5OS4xMTMuMS4xNjU4NjYwOTI3LjA.

Derek73

So I’ve put my daily sim into my stored device and live services are working, so next question as my drive will acknowledge it’s connected but won’t let me add it to my device library would I be able to download an updated map to my computer and update device or will it want to send it to my old device(which has lifetime free updates🥴🥴)

Willy875

GO 5150 is not a telematics device, you must have lifetime maps via Mydrive connect if there is no Europe map Check back tomorrow, moderator @VikramK will review your account.

YamFazMan

Hi
@Willy875
I tried to P.M. you but your A/C is private....
There is a webfleet PRO 5150 TRUCK
Here... https://portals.webfleet.com/s/topic/0TO1O000003ci1OWAQ/pro-5150-truck?language=en_GB

Stay safe... ATB YFM

Willy875

Hi
@YamFazMan

I could be wrong but the PRO 5150 TRUCK LIVE is a Tomtom product updated via MyDrive Connect.

https://download.tomtom.com/open/manuals/PRO_5150_TRUCK_LIVE/refman/ttb-pro-5150-refman-en-GB.pdf?_gl=1*16tt569*_ga*MTA4MDQ2NjI3MC4xNjU3NjM2NDA5*_ga_TFLCNKEXQ6*MTY1ODY3NTc0NC43NzAuMS4xNjU4NjgzMjA5LjA.

Derek73

@Willy875 i have my drive connect which recognizes my old(daily driver 5150) which now has the triangle of doom, but the brand new second had one which has sat in the cupboard for years it will not let me add to my computer, it connects it for standard updates ie quick fix gps, charging point but won’t let me add it permanently to my devices so I’ve obviously lost the ability to take advantage of the lifetime maps I had, but I’ve got no trouble with paying for upto date maps but as it doesn’t link to my account I’m unsure if I buy the new weurope truck map it will download to that device and not store it for my original 5150???

VikramK

Hi @Derek73

Welcome to the community!

Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

Thanks, Vikram