Rider 550 stuck in loop and will not start

Trident660
Trident660 Registered Users Posts: 2
Novice Seeker
edited July 23 in RIDER
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Used about a fortnight ago worked fine, went to use it and it will not boot up it just ends up going to the attach to computer screen which I have done for three days now and no further forward f1ivz8npu8bx.jpeg

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It has been charged fully to 100% and attached to my computer system goes through restoration but just gets stuck in a loop of restoring and nothing else 🥴🥴🥴🤔🤔🤔 any idea’s

Answers

  • YamFazMan
    YamFazMan Posts: 21,136
     Superuser
    Hi
    @Trident660
    Welcome to the site....
    It looks like Recovery Mode has Automatically Started on your device....
    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...
    The device >> MUST << be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    ___________________________

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
    If Recovery mode has Auto Started, it will bypass the Text screen and the 3 presses of the power button... And will already be at a stage of Recovery somewhere between the 'Spinning-disk' image shown in bullet point (5) and the bullet point (7) image showing the recovery progress count up to 100%

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out....
    Any attempts at a Restart of the device... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    ___________________________
    End
    ___________________________

    You may need to contact Tomtom Support....
    Contacting Tomtom Support….
    The way of contacting Customer Services has changed
    The phone service has been suspended (Indefinitely)

    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step guide/tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
    ___________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password....

    Stay Safe... ATB YFM
  • Trident660
    Trident660 Registered Users Posts: 2
    Novice Seeker
    Thanx for your reply
    1, my drive is installed on pc, it does connect to mydrive it also does a full restore then reboots then gets halfway through loading
    Then freezes and then gives you the connect to pc screen and starts the process again and I am using the Tom Tom usb cable supplied with the unit
    I leave the unit connected to the pc while it continues the process ???