TOMTOM REQUESTS PAGE CHAT SCROLLS IN A LOOP THEN CLOSES

leebroath1976
leebroath1976 Registered Users Posts: 104
Renowned Trailblazer
Hi All

Can someone from this forum direct this thread to the I.T department for the Tomtom website

Every time on Firefox and Edge browser I head to this address: https://help.tomtom.com/hc/en-gb/requests, the chat opens up automatically, then proceeds to scroll and scroll to the bottom, tries a second time then it kicks me out to the: https://discussions.tomtom.com/en/

I also need to be logged in for this to happen, when I'm logged out this issue does not happen, it seems to me like there is a loop on Chat and it tries a second to time to recover then aborts and kicks to to the discussions page.

This means I need to log out every time I want to Live Chat, and I also can review my case requests which have been created to support.

Has anyone else had this issue, I have also tried clearing my cache and cookies, still doesn't work

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Answers