Cannot Send Destination to my GPS

treasuredphotos
treasuredphotos Registered Users Posts: 15
Master Explorer
edited July 21 in Devices using MyDrive Connect
I planned a route with my drive and I am signed into my account. When I press send destination, it does nothing. My GPS is signed in and connected to wifi. I have tried with 2 different browsers with no luck. What am I doing wrong?

Best Answers

  • Willy875
    Willy875 Registered Users Posts: 6,486
    Revered Voyager
    Answer ✓
    In my opinion, the login credentials between your GPS and your Mydrive account are not good.

    Go to Menu > Settings > System > select > Reset device.

    Then you re-enter your Tomtom account login credentials.
  • treasuredphotos
    treasuredphotos Registered Users Posts: 15
    Master Explorer
    Answer ✓
    Thank you, that fixed the problem. Not sure why it started doing this in the first place. Thanks again.

Answers

  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @treasuredphotos
    Which TomTom device do you have?

    Thanks, Vikram.
  • treasuredphotos
    treasuredphotos Registered Users Posts: 15
    Master Explorer
    520 GO. I have never had problems before just started. I reinstalled My Drive Connect too.
  • Willy875
    Willy875 Registered Users Posts: 6,486
    Revered Voyager
    Answer ✓
    In my opinion, the login credentials between your GPS and your Mydrive account are not good.

    Go to Menu > Settings > System > select > Reset device.

    Then you re-enter your Tomtom account login credentials.
  • treasuredphotos
    treasuredphotos Registered Users Posts: 15
    Master Explorer
    Answer ✓
    Thank you, that fixed the problem. Not sure why it started doing this in the first place. Thanks again.

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