purchased map but cannot download

Tim1900
Tim1900 Registered Users Posts: 2
New Seeker
I purchased a map yesterday and payment confirmed. Received an email 12 hours later confirming transaction but cannot download the map in "my drive connect" (btw: the email is full of links that do not work). If I login my account online is says under "orders": status: in progress, Why does this take so long? There is no way to contact TT about this issue. I need the map today.

Comments

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    edited July 21
    Hi @Tim1900
    Welcome to the community!
    I reviewed your device profile in the backend, and I don't see the order has been allocated to your TomTom account.

    You can contact our customer service along with the order number to assist you.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards,
    Vikram.
  • Tim1900
    Tim1900 Registered Users Posts: 2
    New Seeker
    I see this complaint more often. TT no longer interested in servicing this business? Links don't work. Security certificates expired. No respons to email, etc. This is not an incident.