No orders

PETERBROSNAN_52 Registered Users Posts: 1
New Seeker
Hi, I purchased the latest European maps but they aren't showing up in my orders. My credit card has been charged. What can I do to have them show up in my orders and get them into TomTomHOME to install on my device? More importantly, how do you contact anyone at Tom Tom technical support team?
This is a scam right?


  • DougLap
    DougLap Posts: 10,055

    Either wait a little longer to see if your order gets allocated to your account as some are taking longer than normal or contact Customer Support via Chat, not the ChatBot, and they should sort it immediately.

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you are signed in on the Forum )
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, during Normal Working hours Mon/Frid ,you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but you should concentrate on Chat

    If it does not work exactly as described then try another Web Browser.