Subscription won't renew

tomtom369
tomtom369 Registered Users Posts: 2
New Seeker
Hi community,

After the switch to Google subscriptions my subscription doesn't renew anymore. The error is (in Google Play on the phone):
Your Subscription (TomTom GO Navigation) subscription won't be available until you update your payment method or select a different one.
If I try to fix that (by clicking "Fix payment"), I get "payment declined". Balance is sufficient.

I've used the app for years without problems, with Google Play balance as payment method.
My TomTom services email is different from my Google email.

I've read a while here and tried this:
"clear cache", "clear data", reinstalling both from phone and from browser.

How can I solve this?

Best Answer

Answers

  • MUP
    MUP Registered Users Posts: 665
    Revered Pioneer
    Answer ✓
    For years?
    Then it possible depends on ...

    https://pay.google.com

    Check "paymentmethods"
  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    edited July 19
    Hi

    Have you looked at > manage your google account > payment is subscription then > add a payment method.

    Tomtom services email different from Google account is not a problem.
  • tomtom369
    tomtom369 Registered Users Posts: 2
    New Seeker
    @willy875 I do not want to add a payment method.

    @MUP I signed into https://pay.google.com and the transaction suddenly showed as completed. Checked on the phone, too, the issue seems to have been resolved overnight.

    Thank you for your answers.