New 620 - Map and Serial number issue

robmcc
robmcc Registered Users Posts: 2
New Seeker
Bought a new 620 - 2 issues
1) Went to add world map for USA and nowhere to be seen
2) On investigating with Serial number - starting ZE Tom tom say I dont have a 620 (which device def is) but the serial number says its a go/go camper
Any help appreciated to get fixed - only bought due to world maps!

Best Answers

  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    edited July 18 Answer ✓
    GO 620, GO camper, GO Essential, have the same serial number ZE

    If you don't have the world map, come back tomorrow, moderator @VikramK will review your account and assign you the service.
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @robmcc
    Welcome to the community! The services on your TomTom have been fixed. Perform a soft reset and try adding maps.


    Thanks,
    Vikram.

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    edited July 18 Answer ✓
    GO 620, GO camper, GO Essential, have the same serial number ZE

    If you don't have the world map, come back tomorrow, moderator @VikramK will review your account and assign you the service.
  • robmcc
    robmcc Registered Users Posts: 2
    New Seeker
    @VikramK If you could help it would be much appreciated - Many thanks in advance
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @robmcc
    Welcome to the community! The services on your TomTom have been fixed. Perform a soft reset and try adding maps.


    Thanks,
    Vikram.