downloading Lifetime map update not possible on the VIA 62

NaviRT
NaviRT Registered Users Posts: 5
Apprentice Seeker
Hello everyone,
I have the problem with my TomTom Via62 that I do not receive any free map updates despite the lifetime update guarantee.
On My Drive Connect it shows me that my Europe map has expired (version: v10.25) and only maps for which a charge is made are displayed.
How do I get the free lifetime map updates?
Is there possibly a more up-to-date application software?
Sincerely




Mod edit: Machine translated [German]

Comments

  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @NaviRT

    Look back here tomorrow to see what @VikramK has to say after he has reviewed your units settings on the TT servers and changed them if necessary.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @NaviRT,
    I see the map updates for the Europe maps are active on your account.
    What items are offered when you open MyDrive Connect > My Content Tab > Scroll down to the maps section.

    Thanks,
    Vikram.
  • NaviRT
    NaviRT Registered Users Posts: 5
    Apprentice Seeker
    Thank you @Doug @VikramK

    This items are showing:
    Speed Cameras - Europe - 1 year, EXPIRED
    Speed Cameras - Global, EXPIRED
    Europe - Single Map Download, Current Version:v10.25, EXPIRED (v1025.9418)

    My App version: 21.200.0003.311

    The update of a new version of the Europe map is not for free
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    NaviRT wrote: »

    This items are showing:
    Speed Cameras - Europe - 1 year, EXPIRED
    Speed Cameras - Global, EXPIRED
    Europe - Single Map Download, Current Version:v10.25, EXPIRED (v1025.9418)

    My App version: 21.200.0003.311

    The update of a new version of the Europe map is not for free

    And this is for the device serial number ending 033?
    Could you post a picture of this from the application MyDrive Connect > My Content ?


    Thanks,
    Vikram.

  • NaviRT
    NaviRT Registered Users Posts: 5
    Apprentice Seeker
    My device serial number ending is 033

    Pictures:
    5dtmujnffpyz.jpeg
    6qzr9m8c7jrj.jpeg
  • NaviRT
    NaviRT Registered Users Posts: 5
    Apprentice Seeker
    @VikramK
    Did you get the pictures?
    Thank you
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @NaviRT
    Welcome to the community! We did some changes on our side, could you perform a soft reset and check again?


    Thanks,
    Vikram.
  • NaviRT
    NaviRT Registered Users Posts: 5
    Apprentice Seeker
    Now I have the latest update (vers. 10.90).
    Thank you for your help @VikramK