Carminat TomTom live I can't buy maps for my product

frkgndz
frkgndz Registered Users Posts: 4
Apprentice Seeker
Hello everyone, I wanted to connect and buy my product via TomTom home, I add the map to the cart, I enter the buyer information, but when I come to the payment stage, it gives an error.

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,513
    Revered Voyager
    Hi

    To check if the payment is refused by the bank security provider, it is that when you fill in your information there are errors in the information requested.
  • frkgndz
    frkgndz Registered Users Posts: 4
    Apprentice Seeker
    Thank you for your attention; but without entering the payment information yet, the page gives this error :(
  • frkgndz
    frkgndz Registered Users Posts: 4
    Apprentice Seeker
    Why has no one responded to my problem, Can you please help?
  • Willy875
    Willy875 Registered Users Posts: 6,513
    Revered Voyager
    Try again after Delete your cookies on your computer always the same if you can try again with another computer.
  • frkgndz
    frkgndz Registered Users Posts: 4
    Apprentice Seeker
    Thanks again for your reply, but I've done all of these. Don't get my words wrong, but I'm good at these issues, the problem is not my fault, I already state the problem code, why don't the authorities respond to this issue?
  • Willy875
    Willy875 Registered Users Posts: 6,513
    Revered Voyager
    You are on a forum, I think you will have to get help from Tomtom customer service.


    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560