Problems concluding the purchase of a yearly speed camera subscription

Francisco_Jara
Francisco_Jara Registered Users Posts: 2
Novice Seeker
Good afternoon:
I have a TomTom Start 52 device and I wanted to buy the Safety Camera Update for one year. I have tried several times to make the purchase in the TomTom shop, and I get an error, which does not allow me to complete the transaction. Specifically, the message is as follows: "An error has occurred We have created your order 413846263 but there was an error in the payment. Please start a new order and try again".
My account details and credit cards are up to date and in good standing.
Has this happened to anyone, do you know what the problem could be?

I have to travel soon and I would like to update my account.

Greetings to all




Mod edit: Machine translated [Spanish]

Answers

  • fergussion
    fergussion Registered Users Posts: 400
    Supreme Pioneer
    @Francisco_Jara
    Try on another browser or write to customer care for solution
  • Francisco_Jara
    Francisco_Jara Registered Users Posts: 2
    Novice Seeker
    Gracias por su ayuda. Intentaré cambiar de navegador a ver si me funciona. En caso contrario, contactaré con el Servicio de atención al cliente.

    Un saludo