Renault TomTom - Problem with map

TractorMan135
TractorMan135 Registered Users Posts: 2
New Seeker
Hi there, I'm hoping someone can help me out here.

I have a Renault Clio with a built in TomTom and unfortunately the map I have always used (United Kingdom And Republic Of Ireland) has now stopped working. Whenever I turn on the device I get an error message saying "There is a problem with this map. You cannot use this map on this device: United Kingdom and Republic Of Ireland". I have successfully updated the SD card using TomTom home but upon re-entry into the car I am still receiving the same error message.

Many thanks in advance for any help that you can provide.

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,291
    Moderator
    Answer ✓
    Hi @TractorMan135
    Welcome to the community! A map has been activated for your TomTom. Remove the existing map first and download a fresh version using TomTom HOME.


    Regards,
    Vikram.

Answers

  • VikramK
    VikramK Administrators Posts: 14,291
    Moderator
    Answer ✓
    Hi @TractorMan135
    Welcome to the community! A map has been activated for your TomTom. Remove the existing map first and download a fresh version using TomTom HOME.


    Regards,
    Vikram.
  • TractorMan135
    TractorMan135 Registered Users Posts: 2
    New Seeker
    Hi Vikram,

    I've removed old map and downloaded the new version using HOME and the navigation is working again!

    Thank you so much for your swift response and help on this matter.

    Kind Regards
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