go 7 expert dropping connection with the phone

qiudt Registered Users Posts: 2
New Seeker
edited July 14 in Devices using Wi-Fi®
Hello, I bought a tomtom go 7 expert a week ago and I have a problem, the device loses connection with the phone and the live service, can someone help me develop the problem?


  • VikramK
    VikramK Administrators Posts: 14,283
    Hi @qiudt
    Welcome to the community!
    Does the connection remain stable if you use your phone as a hotspot (using Wi-Fi ®)?

    Which phone model are you using?


  • qiudt
    qiudt Registered Users Posts: 2
    New Seeker
    Hi, I'm using the Iphone 13 Pro, Tomtom Go 7 Expert, Bluetooth loses connection, there is no connection, and again the same, and there is no live service, but I tried how I found on the forum to use only a personal hotspot without connecting the phone to tomtom via bluetooth and then it seems that the connection is stable and there is live traffic jam.