How to connect TomTom Rider to iPhone SE 2020 and Interphone Tour

snipertr
snipertr Registered Users Posts: 2
New Seeker
edited July 13 in RIDER
How do I pair my iPhone SE2020 with the Tomtom Rider 550 and Interphone Tour Headset?? When I connect a headset in the Tomtom Rider 550 Bluetooth settings, I can hear commands in the headset. But how do I connect My iPhone to it so that MyDrive and Traffic online data works and shows me on the navigation who is calling me and can receive phone calls in the headset?? I tried adding my phone several times but it never worked properly.

Best Answer

  • kieron
    kieron Posts: 546
     Superuser
    Answer ✓
    Hi there @snipertr -

    Here is a modified excerpt posted by JURES (another forum contributor) as a temporary fix for iPhones using iOS 13+ operating systems.

    If you pair the Rider with your iPhone WITHOUT the MyDrive app, traffic works perfectly!
    You can even install the MyDrive app afterwards and use it for routing - but -
    JUST DON’T PAIR your Rider within the MyDrive app!
    Traffic will still work, MyDrive routing will work, the only thing that does not work will be the smartphone features (calls/sms) via the Rider. *(See below)**

    First of all, go to your iPhone settings, then make sure
    1. WiFi is Off.
    2. Bluetooth is On.
    3. Mobile Data slider switch is to the right and showing a green colour (On).
    4. Turn on Personal Hotspot and within the settings, slide “Allow others to Join” to the right which then turns green, then in the popup that follows choose “Bluetooth and USB Only” and NOT “Turn on WiFi”
    Essentially, using the “Bluetooth and USB Only” pairing hotspot in your iPhone settings allows for a single stable connection and has less of a drain on your iPhone’s battery and no overheating issues compared to the WiFi hotspot setting.
    Next:

    1. - Delete the MyDrive app on your iPhone
    2. - Delete old Bluetooth pairings of the Rider on your iPhone
    3. - Connect the Rider to your iPhone via Bluetooth over the standard way (press the “No” request to download and use the MyDrive app to set up the Bluetooth connection)
    4. - DO NOT pair your Rider via the MyDrive app if you later decide to install
    5. - In your Rider settings, “forget” the current WiFi connection as this will only be required for downloads and likely to take priority over the Bluetooth connection.
    6. - Within the Rider Bluetooth menu settings for the connected iPhone, I have Data for Traffic & other services turned on but NOT for Smartphone messages or See who is calling and if your headset allows it, High quality (A2DP).
    7. - You are still able to install and use the MyDrive app (signed into your account) afterwards and use it for sending destinations/routing but importantly - don’t pair your Rider within the MyDrive app.

    The problem lies within the MyDrive app (pairing through the app).

    *Apple introduced new Bluetooth security permissions from iOS 13 and TomTom had tried to modify the MyDrive app to make the two separate Bluetooth connections work effectively for traffic data and calls/texts but currently remains unresolved.

    I am using my Rider 500, (Sena 5s communication system and iPhone 12 Pro Max **paired directly for music/calls) this way successfully and no loss of the traffic connection.

Answers

  • kieron
    kieron Posts: 546
     Superuser
    Answer ✓
    Hi there @snipertr -

    Here is a modified excerpt posted by JURES (another forum contributor) as a temporary fix for iPhones using iOS 13+ operating systems.

    If you pair the Rider with your iPhone WITHOUT the MyDrive app, traffic works perfectly!
    You can even install the MyDrive app afterwards and use it for routing - but -
    JUST DON’T PAIR your Rider within the MyDrive app!
    Traffic will still work, MyDrive routing will work, the only thing that does not work will be the smartphone features (calls/sms) via the Rider. *(See below)**

    First of all, go to your iPhone settings, then make sure
    1. WiFi is Off.
    2. Bluetooth is On.
    3. Mobile Data slider switch is to the right and showing a green colour (On).
    4. Turn on Personal Hotspot and within the settings, slide “Allow others to Join” to the right which then turns green, then in the popup that follows choose “Bluetooth and USB Only” and NOT “Turn on WiFi”
    Essentially, using the “Bluetooth and USB Only” pairing hotspot in your iPhone settings allows for a single stable connection and has less of a drain on your iPhone’s battery and no overheating issues compared to the WiFi hotspot setting.
    Next:

    1. - Delete the MyDrive app on your iPhone
    2. - Delete old Bluetooth pairings of the Rider on your iPhone
    3. - Connect the Rider to your iPhone via Bluetooth over the standard way (press the “No” request to download and use the MyDrive app to set up the Bluetooth connection)
    4. - DO NOT pair your Rider via the MyDrive app if you later decide to install
    5. - In your Rider settings, “forget” the current WiFi connection as this will only be required for downloads and likely to take priority over the Bluetooth connection.
    6. - Within the Rider Bluetooth menu settings for the connected iPhone, I have Data for Traffic & other services turned on but NOT for Smartphone messages or See who is calling and if your headset allows it, High quality (A2DP).
    7. - You are still able to install and use the MyDrive app (signed into your account) afterwards and use it for sending destinations/routing but importantly - don’t pair your Rider within the MyDrive app.

    The problem lies within the MyDrive app (pairing through the app).

    *Apple introduced new Bluetooth security permissions from iOS 13 and TomTom had tried to modify the MyDrive app to make the two separate Bluetooth connections work effectively for traffic data and calls/texts but currently remains unresolved.

    I am using my Rider 500, (Sena 5s communication system and iPhone 12 Pro Max **paired directly for music/calls) this way successfully and no loss of the traffic connection.
  • snipertr
    snipertr Registered Users Posts: 2
    New Seeker
    Thank you for the info. So this is exactly how I have it set up.
    Connected Tomtom Rider 550 with Interphone Tour and iPhone without the MyDrive app. I have the Interphone Tour paired with an iPhoneSE. On Tomto Rider, I have Traffic and other services enabled on my iPhone, messages from the iPhone and notification of who is calling - off. I have A2DP enabled with Interpohene. Wi-Fi off on both iPhone and Tomtom. The data on Tomtom works, in Interom I receive both calls and messages from the navigation. So apparently it's really the iPhone protocol, that's why I don't see incoming calls and messages from the iPhone on TomtoRider. I managed to do it once. that we saw the call on the TomTom, but again I had no sound.