Clematit Registered Users Posts: 2
New Seeker
Bonjour depuis cette semaine ma runner2 n'est plus reconnu sur mon PC. Elle se charge bien, mais impossible de synchroniser mes activité sur pc. J'ai essayé sur 2 pc windows8 et windows10. J'ai mis en pause windows defender. Rien y fait. Merci de m'aider car je ne peux plus préparer mes programmations d'entrainements.


  • tfarabaugh
    tfarabaugh Posts: 16,973
    For computer connection issues, is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle. Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    If it suddenly stopped working, it is likely the cable. If so, there is no way to replace it through TT as they went out of business almost 5 years ago. You will have to look for used ones online or start syncing via smartphone.
  • Clematit
    Clematit Registered Users Posts: 2
    New Seeker
    edited July 13
    I have reset the watch and everything works, I had already tried everything. Thank you now everything works, you should propose this option in your answers especially as I have not lost anything. I'll be back in a few days.