Start 20 free map installation

giopic
giopic Registered Users Posts: 1
New Seeker
Hi. After a three years of not being able to go away to Europe we have now booked our trip to Italy. I have gone to update my Start 20 which was purchased with a lifetime gurantee of free maps and threre is nothing! What, if anything, can I do? Why gurantee free maps for a lifetime and then take it away?

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Answer ✓
    Hi @giopic
    Welcome to the community!
    I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
    If you bought the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.

    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Answer ✓
    Hi @giopic
    Welcome to the community!
    I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
    If you bought the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.

    Regards, Vikram