Tomtom go expert 7 freezing/restarting

Tomjbj
Tomjbj Registered Users Posts: 1
New Traveler
edited July 11 in Devices using Wi-Fi®
Hello
Im happy (sometimes not happy) user of tomtom go expert 7
I have a lot of freezes and restart during driving with tomtom go expert 7. Anybody have idea how to fix it? I found on the forum People who had same problem like mine, they sended back to service with no help. So I would like to ask is in any chance to repair it or Just have refound?

Comments

  • DougLap
    DougLap Posts: 10,035
    Superuser
    Hi @Tomjbj

    If you go to My Drive in Settings and Tap Stop Syncing does the issue still occur. It has been found that stopping Syncing, which does not affect the normal running of the device, resolves the issue. You only need to have the unit syncing if you need to download new routes etc from your account or being sent from My Drive etc.

    Doug
  • Rohan_1
    Rohan_1 Registered Users Posts: 2
    Novice Seeker
    So the device that costs nearly £400 has a problem.
  • Lochfrass
    Lochfrass Posts: 18,446
     Superuser
    Do you shut down the device when you not use it (e.g. over night) or do you still let it go in sleep mode?
  • Rohan_1
    Rohan_1 Registered Users Posts: 2
    Novice Seeker
    Mine has the same problem after a while the screen freezes then if you touch the screen it goes black then comes back on again. I shut mine down when not in use and I have stopped syncing but the problem still occurs.Can I send it back to TomTom for repair?