lifetime speed cameras updates for the GO 500 tomtom

MTerp
MTerp Registered Users Posts: 3
New Seeker
edited July 11 in TomTom Services
Dear Tomtom support, the lifetime filter update has expired on my GO500 for several months. I get the message that I need to set up a new service. I want that as a replacement for my fliter update, but not as a paid service. After all, I have a lifetime right to this service on my product.
I would like to hear how this can be solved.





Mod edit: Machine translated [Dutch]

Answers

  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @MTerp

    Welcome to the community!
    I don't see a TomTom linked to your account.
    The GO 500 was sold with free map & traffic (via smartphone connection) updates.
    However, the speed cameras updates were provided as a promotional offer for 3 months from the date of purchase.

    If a subscription is not active, the device will automatically stop alerting for speed cameras.

    Thanks, Vikram
  • MTerp
    MTerp Registered Users Posts: 3
    New Seeker
    edited July 12
    I changed my account email to [email protected] some years ago (reason corruption in your account administration, but does not matter now).
    Can you check this account and my linked tomtom Go500?






    Mod edit: Please don't post private or personal information on a public forum. Thanks.
  • MTerp
    MTerp Registered Users Posts: 3
    New Seeker
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