lifetime speed cameras updates for the GO 500 tomtom

MTerp

Dear Tomtom support, the lifetime filter update has expired on my GO500 for several months. I get the message that I need to set up a new service. I want that as a replacement for my fliter update, but not as a paid service. After all, I have a lifetime right to this service on my product.
I would like to hear how this can be solved.





Mod edit: Machine translated [Dutch]

VikramK

Hi @MTerp

Welcome to the community!
I don't see a TomTom linked to your account.
The GO 500 was sold with free map & traffic (via smartphone connection) updates.
However, the speed cameras updates were provided as a promotional offer for 3 months from the date of purchase.

If a subscription is not active, the device will automatically stop alerting for speed cameras.

Thanks, Vikram

MTerp

I changed my account email to [email protected] some years ago (reason corruption in your account administration, but does not matter now).
Can you check this account and my linked tomtom Go500?






Mod edit: Please don't post private or personal information on a public forum. Thanks.

MTerp