impossible to get any downloads tomtom

bebila
bebila Registered Users Posts: 5
Apprentice Seeker
edited July 11 in Devices using Wi-Fi®
Is it impossible to get any downloads that do not fail every time either by usb or wifi You cannot get any help from Tom Tom support apart from geniric fixes that do not work

Answers

  • YamFazMan
    YamFazMan Posts: 21,135
     Superuser
    Hi
    @bebila
    Welcome to the site....
    You haven't stated the Tomtom Device/Model you own ???

    Stay Safe... ATB YFM
  • bebila
    bebila Registered Users Posts: 5
    Apprentice Seeker
    it is a Tom Tom go classic
    the serial number starts G4
  • bebila
    bebila Registered Users Posts: 5
    Apprentice Seeker
    I have now found it will download a small map ie poland but I cannot download a map of France, I have enough space to fit the map. It gets to 90% and the says a break in the internet, this is not true as I experimented using the internet at the same time as updating tom tom and the internet was not at fault. I have an email in with tom tom what is the average reply time?
  • bebila
    bebila Registered Users Posts: 5
    Apprentice Seeker
    Can someone tell my why your are not able to access support which actually fixes the problems, all they appear to do is rehash the fixes on their support pages, when you contact them they appear to run through a check list and never answer any question you raise with them. how much time do they expect you to devote to repairing their defective devices
  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    There is only customer service, .
    is the moderator who has access to your account settings, you can contact him via chat or email.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560