my 6200 goes off in less than a minute

Ubong
Ubong Registered Users Posts: 2
Apprentice Traveler
edited July 8 in Devices using Wi-Fi®
i got a 6200 from ebay and when i switch it on it goes off in less than a minute, i can't even access it to know what the problem is and keeps hanging.

Comments

  • VikramK
    VikramK Administrators Posts: 14,291
    Moderator
    Hi @Ubong
    Are you using the TomTom supplied USB cable to charge the device?
    Could you charge the device for around 2 hours and perform a soft reset?


    Regards,
    Vikram.
  • YamFazMan
    YamFazMan Posts: 21,136
     Superuser
    edited July 8
    Hi
    @Ubong
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
    __________________

    Charge the device for at least 2 to 3 Hrs….
    (Preferably using something like a Smartphone or a Mains powered USB charger + Using the Tomtom USB lead)

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    See.... https://discussions.tomtom.com/en/discussion/comment/1624825/#Comment_1624825

    Stay Safe... ATB YFM