I have purchased speed camera camera updates and it will not let me download

barrymac
barrymac Registered Users Posts: 2
Apprentice Seeker
in Map purchase & installation
I have purchased speed camera camera updates and it will not let me download even though i have purchased and got transaction reciept still asking me to purchase

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,611
    Elite Voyager
    If the purchase is recent, wait a bit.
    Have you checked that at the time of purchase you have selected the GPS account for which you are buying the map?
  • barrymac
    barrymac Registered Users Posts: 2
    Apprentice Seeker
    yes
  • DougLap
    DougLap Posts: 10,055
    Superuser
    Hi @barrymac

    If it does not become available soon then contact Customer Support via Chat.

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you are signed in on the Forum )
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, during Normal Working hours Mon/Frid ,you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but you should concentrate on Chat

    If it does not work exactly as described then try another Web Browser.

    Doug

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