support

gerald_blockeel

My new Go Premium X is only a few months delivered. It was a huge disappointment that it is even slower than my slowest TomTom ever just before. Even a bigger surprise to see that my battery is from full to nill in maximum 1 minute ... Just like the older TomTom before that I replaced due to this 2 reasons. Sorry, but I do not find any way to claim any warranty on your website. (And never propose that idiot Chatbot shit that does not understand any word you ask !!!) Just put a phonenumber or emailadres as every serious company does ! Who knows the phone or email of the support-department ?

YamFazMan

Hi
@gerald_blockeel
Welcome to the site....
Contacting Tomtom Support….
The phone service has been suspended (Indefinitely)
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours

Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

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TomTom customer support by email….
Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password....
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A new Go Premium Battery should run the device for around 1Hour....

The Previous NAV4 and Latest Wi-Fi Connected devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
See... It's not simply a power thing.....
Here... https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
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When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
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(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the 'Connected to your Computer' splash screen
Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port….
Checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

Stay Safe... ATB YFM