Can't get in contact with customer support. No idea where my shipment is.

LemonWater
LemonWater Registered Users Posts: 2
New Seeker
edited July 6 in Devices using Wi-Fi®
I can't get any information on my recent purchase. I purchased the device from the TomTom website, but did not create an account when purchased. I luckily took a picture of the order confirmation because it never sent an email to me. (Yes I checked spam and trash and this was 7 days ago) Chat bot is useless and there no way to get in contact with an actual person. My credit card was charged, but if I don't get either the package or a response I will have to do a charge back.

If anyone from the tomtom team is on please respond.

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,291
    Moderator
    edited July 7 Answer ✓
    Hi @LemonWater
    Welcome to the community!
    Please check this support article with steps to contact customer service- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    You might have to open the link in a different browser or an incognito/private mode if you are redirected back to the forum.

    Regards,
    Vikram.

Answers

  • VikramK
    VikramK Administrators Posts: 14,291
    Moderator
    edited July 7 Answer ✓
    Hi @LemonWater
    Welcome to the community!
    Please check this support article with steps to contact customer service- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    You might have to open the link in a different browser or an incognito/private mode if you are redirected back to the forum.

    Regards,
    Vikram.
  • LemonWater
    LemonWater Registered Users Posts: 2
    New Seeker
    That does not help. I have tried doing that already and no response.
  • Willy875
    Willy875 Registered Users Posts: 6,513
    Revered Voyager
    You have to be patient and wait for the response from customer service.
  • YamFazMan
    YamFazMan Posts: 21,136
     Superuser
    Hi
    @LemonWater
    Contacting Tomtom Support….
    The phone service has been suspended (Indefinitely)
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password...

    Stay Safe... ATB YFM