No map update available on MyDrive for my Start 42 device.

sidxxxxx
sidxxxxx Registered Users Posts: 11
Apprentice Traveler
edited July 1 in MyDrive Connect
No maps show under the My Services section on MyDrive but I am sure the device has lifetime maps. Can anyone help? Serial number is: XTxxxxx57. Thanks




Mod edit: Machine translated [Dutch]

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @sidxxxxx
    My team has fixed the services for your TomTom, just do a soft reset and check for updates.



    Regards, Vikram

Answers

  • YamFazMan
    YamFazMan Posts: 21,135
     Superuser
    edited July 1
    Hi
    @sidxxxxx
    "XT" is a START 42, 8GB + micro-SDHC, MyDrive Connect NAV4 Device....
    Re... 8GB NAV4 Device's & Catch22...
    The early Maps fitted easily onto 8 GB on-board Memory, but the Map sizes increases with every update....
    The Map size now exceeds the 8GB on-board Memory size on the NAV4 devices, this is an unfortunate, but real Catch22 situation....
    The latest NAV4 Full Europe Map size is now around 9 GB....

    Maybe useful...
    Updating the device using the 'MyDrive Connect' 'My Contents' tab
    See... https://discussions.tomtom.com/en/discussion/1145486/8gb-nav4-devices-catch22-installing-maps

    Stay Safe... ATB YFM
  • sidxxxxx
    sidxxxxx Registered Users Posts: 11
    Apprentice Traveler
    Hi many thanks for your response. I have attached a screen shot of MyDrive to show you what I mean when it does not show any maps or services available. Is there any way you can check this with my device and make them available again? It only shows the speed cameras not the maps.ik1zbwtpqc2u.png
    2c7p6i958mkn.png


    Regards
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @sidxxxxx
    My team has fixed the services for your TomTom, just do a soft reset and check for updates.



    Regards, Vikram
  • sidxxxxx
    sidxxxxx Registered Users Posts: 11
    Apprentice Traveler
    Hi, thats fantastic, the Maps are back on My Services now. Thanks for your prompt help on this :)