Subscription from iPhone on android

Mamali
Mamali Registered Users Posts: 1
New Seeker
edited June 30 in TomTom GO Navigation app for Android™
I bought Tomtom for my iphone but I changed my phone to an android system, How can I have my tomtom in the new phone?
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  • Willy875
    Willy875 Registered Users Posts: 6,604
    Elite Voyager
    If you bought the application in the Apple Store, it is not possible to transfer the subscription to Android
    you need to buy a new subscription in the Play Store.
  • DougLap
    DougLap Posts: 10,050
    Superuser
    Hi @Mamali

    Not sure if they can do anything but why not contact Customer Support and see what they say.

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you are signed in on the Forum )
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, during Normal Working hours Mon/Frid ,you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but you should concentrate on Chat

    If it does not work exactly as described then try another Web Browser.

    Doug

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