Is TOMTOM still in business - didn't receive order and can't get support!

Cher11
Cher11 Registered Users Posts: 1
New Seeker
Ordered a map no access to it, redirect not working no chat no way to contact the company, are they still in existence????

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,513
    Revered Voyager
    @Cher11

    Check at the time of purchase if you have selected the Start 25 account
    Also check with the serial number that your GPS is not declared end of life by Tomtom.
  • DougLap
    DougLap Posts: 10,035
    Superuser
    edited June 28
    Hi @Cher11

    I suspect your order has not got allocated to your account yet.

    There is a Chat option during normal working hours. Not to be confused with the ChatBot

    Tap Support at the top of this page
    Then you have to sign in Top Right of Next Page
    Once signed in then Tap Contact Us bottom Right
    In the next box that appears type Chat or Contact in the slot at the bottom of the Box
    Now Select to Chat.

    Doug

  • YamFazMan
    YamFazMan Posts: 21,136
     Superuser
    Hi
    @Cher11
    Welcome to the site....
    Contacting Tomtom Support….
    The phone service has been suspended (Indefinitely)
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password...

    Stay Safe... ATB YFM