TomTom Go 60 locked on the tomtom logo

AlexNick
AlexNick Registered Users Posts: 2
Apprentice Seeker
I own a TomTom Go 60 and no longer load the software.
The loading bar appears ... but it loads very little .... then it restarts and remains on the tomtom logo.
I tried "Recovery Mode" .. but the bios appears ... click 3 times .... then it restarts and stays on the totom logo.
Thanks for the help.
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Comments

  • VikramK
    VikramK Administrators Posts: 14,330
    Moderator
    Hi @AlexNick
    Welcome to the community!
    Have you also tried a soft reset?


    Should that not fix the issue, then please report this to our customer service team.

    Thanks,
    Vikram.
  • AlexNick
    AlexNick Registered Users Posts: 2
    Apprentice Seeker
    edited June 28
    I tried to reset the device and it loads very little from the software, then it restarts and the TomTom logo appears.19oushtisrqe.jpg


    I also tried the "Recovery Mode" method and it does not appear to connect to the PC ...... the TomTom logo also appears.

    If the software doesn't run ... I can't connect to the pc