Problem loading purchased speed cameras on a Go Discover Device

FM_1

i have purchased a brand new Go Discover device that did not come with speed cameras, so i have purchased them seperately on 25 June 2022, but they are not appearing on the device when i connect it to my computer. i have also tried Tom Tom Home. The purchase of the speed cameras shows on my drive account but they are not appearing on the device.

Willy875

Is this the subscription you purchased for your GO Discover? https://www.tomtom.com/en_gb/navigation/maps-services/go-discover-premium-services/

FM_1

FM_1

i purchased speed camera world 1 year at £29.99

Willy875

The radar service you purchased is not compatible with GO Discover

contact customer service to request a refund.

How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560



For GO Discover, you must purchase the Premium GO Discover service https://www.tomtom.com/en_gb/navigation/maps-services/go-discover-premium-services/

Lost_Soul

@FM_1

If the Go Discover was purchased "Brand New"; there currently should be no need to buy an additional subscription, as the Go Discover includes:

1-year Live Speed Cameras
1-year Live fuel pricing info
1-year Live off-street parking info

(Collectively these are all called Premium Services.)

I assume you have correctly paired your phone to the Device "plus" switched on the Personal Hotspot as both are required.

Or it just may be your Go discover has not been correctly allocated the Premium Services - come back here tomorrow to see if the moderator @VikramK has checked your account.

VikramK

Hi @FM_1,
I see you have placed two orders for Speed cameras and Premium services.
Your GO Discover comes with 1 year of Premium Services, which also includes the updates for speed cameras.

I think it's best to get a refund for the recent orders and renew them when the 1-year service ends (25th June 2023).

Regards,
Vikram.

YamFazMan

Hi
@FM_1
Welcome to the site....
Re your Refund... Contacting Tomtom Support….
The phone service has been suspended (Indefinitely)
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours

Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

_________________________

TomTom customer support by email….
Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password...

Stay Safe... ATB YFM