Uninstall Voices

djbre58
djbre58 Plymouth, UKRegistered Users Posts: 8
Apprentice Seeker
edited June 27 in Devices using Wi-Fi®
Well what a load of rubbish this new Go Discover 7" is I have just bought, wish I had saved my money.
No memory slot so tried to uninstall voices I don't need and I have tried everything and cannot do it as it keeps taking me to a page saying "UPDATE DEVICE THE EASY WAY" and cant find a way around it so I'm sending it back and I'm very disappointed that tomtom (who I have used for a long time) sell rubbish like this.

Comments

  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    GO Discover has 32 GB of internal memory, so plenty of space to install a map.

    To remove unnecessary voices, connect your GO Discover to Mydrive connect.
  • djbre58
    djbre58 Plymouth, UKRegistered Users Posts: 8
    Apprentice Seeker
    Willy875,
    I have done that 4 times and when I click the remove button at the bottom, or even if I use the uninstall tab it just takes me to another page saying "UPDATE DEVICE THE EASY WAY" and has a black square on it so nothing will work.
  • djbre58
    djbre58 Plymouth, UKRegistered Users Posts: 8
    Apprentice Seeker
    Well Willy875, Just did it again as you said "To remove unnecessary voices, connect your GO Discover to Mydrive connect." and all it does is move to another page acrv6ac42wgu.png then a second page but never removes any voices.
    And it is connected via a usb so don't know what is going on.
    David
  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    Hi

    The question is why would you want to remove vocals?
    your GO has 32 GB of internal memory there is room to install a map.

    To add a map from another country, just go to
    Main menu > setting > Maps & display > Downloaded maps > in the right corner you will see the option > Add
  • djbre58
    djbre58 Plymouth, UKRegistered Users Posts: 8
    Apprentice Seeker
    Im not asking about Maps and it would seem you cant help me so lets leave it.
  • Willy875
    Willy875 Registered Users Posts: 6,507
    Revered Voyager
    Contact customer service, they should know how to remove the vocals.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • Lost_Soul
    Lost_Soul Registered Users Posts: 442
    Supreme Pioneer
    Hi @djbre58


    Generally the Go Discover updates are all done by Wi-Fi, but to remove content such as voices requires interaction on both the computer (Go Discover connected to MyDrive Connect by USB) and the Device which in my opinion is a bit convoluted. B)

    This is the sequence I have successfully followed to remove voices on the Go Discover. :)

    If it does not work for you, I would initially suggest uninstalling / reinstall MyDrive connect before contacting the TomTom Customer Care Team.

    On the PC

    Connect the Go Discover by USB cable to MyDrive Connect and log in.

    Once connected, go to My Device then Select My Content

    Hit the Remove Content from your Device Button on the Right hand side of the screen

    “It should” pop up a list of Voices that are installed.

    Select the Tick boxes for the voices you do not require.

    Scroll to the Bottom and hit the button Delete selected items.

    You should get the “Update the Easy way” screen…….. ;)

    Select “Got it”

    Now go back to the Go Discover:

    Select Main Menu > Settings > Updates & New Items

    You should see a spinning circle then “Your device has been updated”

    Hopefully that will work for you.


    (If you require to reinstall Voices go back to MyDrive Connect and Content then in the middle of the screen you should see the option to Add voices then generally follow the above sequence) .
  • YamFazMan
    YamFazMan Posts: 21,135
     Superuser
    edited June 30
    Hi
    @djbre58
    Removing Voices from a GO Discover GO Expert etc... etc....
    Updating a Tomtom Wi-Fi device over USB... The (Wi-Fi) device requires the use of the (Wi-Fi) Device Onboard Menus....
    I've discovered a different way of updating the Wi-Fi devices.....
    Using the MyDrive Connect Menu structure... Instead of the onboard (Wi-Fi) Menu Structure....
    It works a treat, it's just like updating the previous NAV4 devices....
    But much faster as the (Wi-Fi) Devices update over USB on the fly i.e... No Download/Upload/Install....

    ___________________________

    Method....
    Make sure MyDrive connect is running on your PC Taskbar
    Connect your GO Discover GO Expert etc... to a USB port on your PC
    ___________________________

    On the Wi-Fi device....
    Tap 4Dot (.... Menu) --> Setting....
    Make sure the 'Updates & New items' Menu is displayed on the screen....
    But >> DO NOT << open the 'Updates & New items' Menu

    sy0hjza1wafu.jpg
    Using MyDrive Connect....
    With the latest MyDrive connect installed....
    Use MyDrive Connect the way you would 'Remove Content' on a NAV4 device...
    Method....
    Click On the 'My Content' button....
    Click on the Green 'Remove' Button...
    Note... When you hover the Mouse Pointer over the 'Remove' button it expands to a green 'Remove Content From Device' button....
    A new window opens titled... 'FREE UP SPACE ON YOUR DEVICE'
    Select the Voice/s you wish to remove....
    When you have made your update selection/s... Click on the 'Delete Selected' button....

    My Drive Connect will display the "UPDATE DEVICE THE EASY WAY" Splash screen....
    vtzhrh0y51cm.jpg
    Now... Go back to the Wi-Fi device....
    Next... Tap on the 'Updates & New items' Menu
    The Wi-Fi device will Start Updating and displaying the Spinning Disc....
    Then the download Percentage Countdown....

    When the device has finished updating....
    On the PC... To return to the MyDrive Connect Menus....
    Click on the >> 'I Got it' << button of the "UPDATE DEVICE THE EASY WAY" Splash screen...

    I think the Update is Set up and Initiated in MyDrive Connect....
    Then Confirmed and Activated by simply... Opening the 'Updates & New items' Menu....
    It just works....

    Stay Safe ATB YFM
  • djbre58
    djbre58 Plymouth, UKRegistered Users Posts: 8
    Apprentice Seeker
    Hello All,
    Thank you for your comments but nothing is working for me I have followed the instructions but I'm not getting (see image) thats with the USB lead connected, Have I got a faulty Tom Tom? I have also contacted support so see what they say.
    ohkjh0znkjtf.jpg
  • YamFazMan
    YamFazMan Posts: 21,135
     Superuser
    edited June 30
    Hi
    @djbre58
    I can't see it will make a difference but it appears you haven't removed the temporary screen protector ???
    The screen protector on the device, as supplied, is disposable, its used to protect the screen during Manufacture & Transit....
    py2evdubahr9.jpg
    Stay Safe... AYB YFM
  • djbre58
    djbre58 Plymouth, UKRegistered Users Posts: 8
    Apprentice Seeker
    Well spotted, I was keeping it there as not sure if I'm keeping the device as I'm very disappointed with it I must say, I have a Go 6000 "which sometimes takes me the wrong way" so I'll not be without one.
    David