How can I cancel my subscription on GO app?
Lezlike
Registered Users Posts: 37 
Master Explorer
Master Explorer
Greeting! I bought an Android GO app by mistake because I don't speak English well, but I don't use my phone to navigate! This is also shown by my two GO devices registered in MyDrive Connect! My question would be, how can I cancel my subscription if I have the opportunity? Thanks! László
0
Best Answers
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Hi
@Lezlike
Welcome to the site....
Contacting Tomtom Support….
The phone service has been suspended (Indefinitely)
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours
Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
_________________________
TomTom customer support by email….
Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password...
Stay Safe... ATB YFM
0 -
Greeting! I bought an Android GO app by mistake because I don't speak English well, but I don't use my phone to navigate! This is also shown by my two GO devices registered in MyDrive Connect! My question would be, how can I cancel my subscription if I have the opportunity? Thanks! László
Hi
You bought the app on play store? on the app > manage subscription > you cancel the subscription.1 -
The problem is that no. An email came in and I accidentally clicked on it while I wasn’t supposed to. How I bought it.0
-
Did you pay for the app with an account?
You have 7 days free trial .you must cancel the subscription in the Google store.0 -
Credit card purchase, the bank card details are given due to the speed camera purchase. That's how they could deduct the amount!
But I don't have the GO app installed to cancel?0 -
Should I install GO and quit?0
-
Credit card purchase, the bank card details are given due to the speed camera purchase. That's how they could deduct the amount!
But I don't have the GO app installed to cancel?
If you purchased speed cameras on the Tomtom site, Google does not know your bank details to purchase the application.0 -
Hi! I don't see it but I think it's because it's not installed.0
-
Credit card purchase, the bank card details are given due to the speed camera purchase. That's how they could deduct the amount!
But I don't have the GO app installed to cancel?
If you purchased speed cameras on the Tomtom site, Google does not know your bank details to purchase the application.
My credit card details are saved at Tomtom. He sent me a promotional email and I clicked in the wrong place and bought a one year android GO app subscription. If so, it would be good to switch to my GO 6000 for an annual speed camera subscription. I wrote an email to customer service but they haven't responded yet.0 -
Hi! Tomtom Customer Service replied, it looks like things will sort out! Thanks to everyone for their help! I wish you a nice day! László0
ModeratorAnswers
-
Hi
@Lezlike
Welcome to the site....
Contacting Tomtom Support….
The phone service has been suspended (Indefinitely)
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours
Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
_________________________
TomTom customer support by email….
Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password...
Stay Safe... ATB YFM
0 -
Greeting! I bought an Android GO app by mistake because I don't speak English well, but I don't use my phone to navigate! This is also shown by my two GO devices registered in MyDrive Connect! My question would be, how can I cancel my subscription if I have the opportunity? Thanks! László
Hi
You bought the app on play store? on the app > manage subscription > you cancel the subscription.1 -
The problem is that no. An email came in and I accidentally clicked on it while I wasn’t supposed to. How I bought it.0
-
Did you pay for the app with an account?
You have 7 days free trial .you must cancel the subscription in the Google store.0 -
Credit card purchase, the bank card details are given due to the speed camera purchase. That's how they could deduct the amount!
But I don't have the GO app installed to cancel?0 -
Should I install GO and quit?0
-
Credit card purchase, the bank card details are given due to the speed camera purchase. That's how they could deduct the amount!
But I don't have the GO app installed to cancel?
If you purchased speed cameras on the Tomtom site, Google does not know your bank details to purchase the application.0 -
Hi! I don't see it but I think it's because it's not installed.0
-
Credit card purchase, the bank card details are given due to the speed camera purchase. That's how they could deduct the amount!
But I don't have the GO app installed to cancel?
If you purchased speed cameras on the Tomtom site, Google does not know your bank details to purchase the application.
My credit card details are saved at Tomtom. He sent me a promotional email and I clicked in the wrong place and bought a one year android GO app subscription. If so, it would be good to switch to my GO 6000 for an annual speed camera subscription. I wrote an email to customer service but they haven't responded yet.0 -
Hi! Tomtom Customer Service replied, it looks like things will sort out! Thanks to everyone for their help! I wish you a nice day! László0
