Help! Where is the map I have purchased??

mjsmith73 Registered Users Posts: 1
New Seeker
I have a Go Live 825 that I haven't updated in 7 years (I know!!).

I've finally got round to purchasing a new map but I cant find it anywhere, I have downloaded My Drive Connect and it isn't there...Can anyone assist?


  • Willy875
    Willy875 Registered Users Posts: 7,773
    Elite Voyager
    At the time of purchase, did you select the GO 825 account?

    Have you checked that the card purchased is compatible with the serial number of the device?
  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Hi @mjsmith73
    I reviewed your TomTom account and I don't see the order has been allocated to your account.
    (Serial number ending 854)
    Please get in touch with our customer service along with the order number to sort out the subscription.