Where can I get a new mount for my go discover 7 inch in europe ?

JohnvOers
JohnvOers Registered Users Posts: 5
Apprentice Seeker
edited June 3 in Pre-sales Questions
My go discover 7 inch windscreen mount usb connection failed so Im looking for a replacement one. Tomtom webstore has non in store. Does someone knows a eu store where to buy one ?

Answers

  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    You must use Wi-Fi,to do the updates no connection via USB.
  • JohnvOers
    JohnvOers Registered Users Posts: 5
    Apprentice Seeker
    Its the mount for the windscreen that has a failef usb port
  • Lochfrass
    Lochfrass Posts: 19,475
     Superuser
    What do you mean? Does the device not charge when it is on the Mount?
  • JohnvOers
    JohnvOers Registered Users Posts: 5
    Apprentice Seeker
    I just need a new mount, cant find any store that has them in stock.
  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    Whether on the web or on the store, support for Discover is untraceable.
  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @JohnvOers

    I suggest that yo contact Tomtom Support via Chat on Monday. and explain your problem.

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you are signed in on the Forum )
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, during Normal Working hours Mon/Fri, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but you should concentrate on Chat

    If it does not work exactly as described then try another Web Browser.

    Doug