Live services for 18 months doesn't appear on GO 6200

juneville

hi ive got a 6200 and just purchasd 18 months of live services. i have had the email to confirm it but its not on the content of te device. any ideas please

DougLap

Hi @juneville

Look back here later to see what @VikramK or @lampard have to say after they have checked your units settings on the TT servers.

Doug

Willy875

Hi

GO 6200 has traffic is free speed cameras, you do not have to purchase this service, contact customer service to request a refund.

How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

juneville

thanks for your reply. weve bought the live traffic one although we are getting offered speed camera option but havent purchased it yet

Willy875

You don't have to buy live traffic. Live traffic is included with the purchase of the GPS.

juneville

im trying to email customer services but the page just keeps getting sent back to the forum.
live traffic and speed camera are no longer working on the satnav

Willy875

Delete your cookies on your browser.

DougLap

Hi @juneville

Look back here later to see what @VikramK or @lampard have to say after they have checked your units settings on the TT servers.

Doug

VikramK

Hi @juneville
The model is a GO PROFESSIONAL 6200 which comes with 1 year of Traffic and Speed Camera updates.


The 18 months subscription for TomTom Traffic service is showing active till 2nd December 2023.

Regards,
Vikram.

juneville

Oh no, just seen this. We presumed it had run out so purchased a subscription for it.