Live services for 18 months doesn't appear on GO 6200

juneville
juneville Registered Users Posts: 8
Apprentice Traveler
edited July 29 in Devices using Wi-Fi®
hi ive got a 6200 and just purchasd 18 months of live services. i have had the email to confirm it but its not on the content of te device. any ideas please

Best Answer

  • DougLap
    DougLap Posts: 10,024
    Superuser
    Answer ✓
    Hi @juneville

    Look back here later to see what @VikramK or @lampard have to say after they have checked your units settings on the TT servers.

    Doug

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,486
    Revered Voyager
    Hi

    GO 6200 has traffic is free speed cameras, you do not have to purchase this service, contact customer service to request a refund.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • juneville
    juneville Registered Users Posts: 8
    Apprentice Traveler
    thanks for your reply. weve bought the live traffic one although we are getting offered speed camera option but havent purchased it yet
  • Willy875
    Willy875 Registered Users Posts: 6,486
    Revered Voyager
    You don't have to buy live traffic. Live traffic is included with the purchase of the GPS.
  • juneville
    juneville Registered Users Posts: 8
    Apprentice Traveler
    im trying to email customer services but the page just keeps getting sent back to the forum.
    live traffic and speed camera are no longer working on the satnav
  • Willy875
    Willy875 Registered Users Posts: 6,486
    Revered Voyager
    Delete your cookies on your browser.
  • DougLap
    DougLap Posts: 10,024
    Superuser
    Answer ✓
    Hi @juneville

    Look back here later to see what @VikramK or @lampard have to say after they have checked your units settings on the TT servers.

    Doug
  • juneville
    juneville Registered Users Posts: 8
    Apprentice Traveler
    Oh no, just seen this. We presumed it had run out so purchased a subscription for it.